Privacy Policy
At Baskets of Joy, we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we keep it safe.
Information We Collect
When you place an order or create an account, we collect your name, email address, phone number, and shipping address. This information is necessary to process and deliver your orders.
We also collect browsing data (pages visited, device type) to improve your shopping experience. This data is anonymised and used for analytics purposes only.
How We Use Your Information
- To process and deliver your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your customer service inquiries
- To send promotional emails (only if you have opted in - you can unsubscribe at any time)
- To improve our website and product offerings based on aggregated, anonymised data
Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never store your credit card, debit card, or UPI details on our servers. Your payment information is encrypted end-to-end during transmission.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We share your data only with:
- Shipping partners - to deliver your orders (name, address, phone number)
- Payment processor (Razorpay) - to process payments securely
- Google Analytics and Google Ads - browsing and conversion data for measurement and advertising when you consent
Cookies
Essential storage keeps your shopping cart active and remembers your preferences. Google Analytics and Google Ads may use cookies and browsing or purchase events to measure visits and advertising performance where permitted. In regions requiring consent, these services stay off unless you accept them in Cookie settings in the footer. You can change your choice there at any time. We do not send your contact information in ordinary analytics events. Shopping works without optional cookies.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Unsubscribe from marketing emails at any time
Data Retention
We retain your order data for as long as required by Indian tax and accounting regulations (typically 8 years). Account data is retained until you request deletion. Anonymised analytics data is retained indefinitely.
Children's Privacy
Our website sells products for children but is intended for use by adults (parents and guardians). We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy or want to exercise your data rights, contact us:
- 📧 Email: basketsofjoy2022@gmail.com
- 📞 Phone: +91 9978860681
- 📍 Address: Gala Gymkhana Road, South Bopal, Ahmedabad, Gujarat 380058
Last updated: April 2026