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    Baskets of Joy

    Frequently Asked Questions

    Quick answers about ordering, shipping, customisation and bulk gifts. Still stuck? WhatsApp us.

    What kind of gifts does Baskets of Joy sell?

    We specialise in curated birthday return gifts for kids, themed party hampers, kanjak (kanya pujan) gift sets, baby shower hampers, corporate gifts and bulk party favours - all shipped PAN India.

    Do you offer bulk discounts on return gifts?

    Yes. Bulk pricing kicks in from 10+ pieces and gets better at 25, 50 and 100+. Visit our /bulk-orders page or WhatsApp us at +91 99788 60681 for a same-day quote.

    Can gifts be personalised or customised?

    Many of our hampers and water bottles can be personalised with the child's name, age or birthday theme. Look for the 'Customisation available' tag on the product page or chat with us before ordering.

    How long does delivery take across India?

    Standard delivery is 5–9 working days PAN India. Metros are typically 5–6 days. Bulk orders ship within 3–5 working days of confirmation.

    Is shipping really free?

    Free shipping is applicable only on orders placed through our website at the listed prices. For bulk orders, shipping charges are additional and will be charged at actuals based on the delivery location and order volume. We work with trusted courier partners to ensure reliable deliveries across India and internationally. Shipping costs for bulk orders will be communicated before order confirmation.

    What payment methods do you accept?

    All major UPI apps, credit & debit cards, net banking and digital wallets via Razorpay. Cash on Delivery is currently disabled to keep prices low and bulk timelines reliable.

    Can I cancel or modify my order?

    You can cancel or modify an order any time before it is dispatched. Once dispatched, orders cannot be cancelled. Email basketsofjoy2022@gmail.com or WhatsApp us right away.

    What if my parcel arrives damaged?

    We replace or refund any parcel damaged in transit. Record an unboxing video of the sealed parcel and share it with us within 24 hours of delivery to start a replacement.

    Do you accept returns if I change my mind?

    We do not accept change-of-mind returns because every hamper is curated, packed and party-ready. Replacements/refunds are offered only for damaged-in-transit parcels with an unboxing video.

    Do you ship internationally?

    Not yet - we currently ship only within India. Sign up to our newsletter to be notified when international shipping opens up.

    How do I track my order?

    You'll receive tracking details on email and WhatsApp once your parcel ships. You can also track live on our /track-order page using your order number.

    Do you offer corporate or school bulk gifting?

    Yes. We regularly fulfil corporate Diwali/New Year hampers and school farewell or annual-day gifts. Tell us your budget, quantity and timeline on /bulk-orders and we'll create a custom plan.

    How much should I spend on a birthday return gift?

    Most Indian parents spend between ₹150 and ₹500 per child for a birthday return gift. Our hampers start around ₹187 and go up to premium sets beyond ₹2,000 for milestone birthdays - pick the tier that matches your invite list and theme.

    How many return gifts should I order for a birthday party?

    Order for your full invite count plus 3–4 extras - siblings often turn up unannounced. We sell bulk packs of 6, 10, 12, 15, 20 and 25+ so you don't get stuck with odd quantities.

    Are your return gifts low-waste or eco-friendlier than plastic goodie bags?

    Yes. Every hamper is built around reusable items - steel water bottles, lunch boxes, stationery sets, cloth pouches and plush keychains - instead of single-use plastic favours. We also use minimal, recyclable packaging.

    What should a good birthday return gift hamper include?

    A well-curated hamper usually has 3–6 items: one hero piece (steel bottle, lunch box or tote), a stationery or activity set, a keychain or hair accessory, and a small plush or treat - all packed in a themed gift bag ready to hand out.

    Can I give the same return gift to every guest, or should I customise per child?

    The same hamper for every guest is completely acceptable and expected at Indian birthday parties - it keeps things fair. Personalisation with the child's name is optional; most parents only personalise for close family or the birthday child's siblings.

    Do you have return gifts that match specific birthday themes?

    Yes - unicorn, dinosaur, space, mermaid, princess, superhero, Spider-Man, Doraemon, BTS, Disney and more. Filter by theme on the shop page or WhatsApp us your invite design and we'll match a hamper to it.

    Do you offer options for children with food allergies or dietary restrictions?

    Our default hampers are non-edible (bottles, stationery, keychains, plush), so they're safe for children with nut, dairy or gluten allergies. If you'd like edible add-ons, tell us the restrictions on WhatsApp and we'll suggest allergy-friendly options.

    I'm short on time - what are quick return gift options for last-minute planning?

    For last-minute orders, skip personalisation and pick a ready-to-ship themed hamper - most non-personalised orders dispatch in 1–2 working days. WhatsApp us the party date and city; if it's tight, we'll flag the fastest hampers for your pincode.

    Are hampers better than a single return gift?

    Hampers feel more premium and get used longer than a single trinket - kids get a hero item they'll actually use (bottle or lunch box) plus little extras. For milestone birthdays and adult guests, hampers are usually the better call.

    What's the best Rakhi gift for a sister who lives far away?

    Order a Rakhi hamper on our site and we'll ship it directly to her PAN India - free shipping, arrives gift-ready with rakhi, sweets alternatives, self-care items and a handwritten note if you want. Order at least 7–10 days before Raksha Bandhan so it lands on time.

    What goes into a Rakhi gift hamper for kids?

    Our Rakhi hampers for kids typically include a themed rakhi, small chocolates or treats, a stationery or activity set, and a hero item like a water bottle, plush or keychain - packed as a mini gift box the child can open on the day.

    Do you have Rakhi gift hampers under ₹2,000?

    Our celebration hampers cover a wide range of budgets. Browse Birthday Gift Hampers or WhatsApp us your budget and occasion for a tailored shortlist.

    Do you provide gift wrapping for return gifts?

    Most of our hampers come party-ready in themed gift bags or boxes, so no extra wrapping is needed. For individual items, we offer premium 'Ready to Gift' packaging options at checkout.

    Can I order a single sample before placing a bulk order?

    Yes. You can order a single piece from our shop to check quality. For bulk-exclusive items, WhatsApp us and we'll ship a paid sample, with the cost adjusted against your final bulk invoice.

    How fast is delivery within Gujarat?

    Since we are based in Ahmedabad, deliveries within Gujarat (Surat, Vadodara, Rajkot, etc.) usually land within 2–4 working days after dispatch.

    What is your return policy for bulk orders?

    Like all orders, bulk items are non-returnable unless damaged. We send a photo of the full packed set before dispatch to ensure everything matches your requirement.

    Do you have return gifts for specific age groups?

    Yes. Our shop has dedicated filters for Toddlers (1–3 yrs), Preschoolers (3–6 yrs), and School-age kids (6–12 yrs) to ensure gifts are safe and age-appropriate.

    Do you offer express or next-day delivery?

    We don't have a standard next-day option, but we can expedite dispatch for urgent party dates. WhatsApp us your pincode and celebration date to confirm the timeline.

    Can you print my company logo on corporate gifts?

    Yes. For corporate orders of 50+ units, we offer custom branding (stickers or screen printing) on bottles, bags, and gift boxes. Pricing depends on the quantity.

    I'm confused about what to pick. Can you help?

    Absolutely! WhatsApp us your budget, number of kids, and party theme. Our curation team will send you a curated list of 3–5 best options within an hour.

    Can I get order updates on WhatsApp?

    Yes. We automatically send tracking links to your registered WhatsApp number as soon as your parcel is handed over to our courier partner.

    Do you accept international credit cards?

    Yes. NRI parents frequently order from our site for their family celebrations in India. We accept all major international cards via Razorpay.

    Are your steel bottles BPA-free?

    Yes. All our stainless steel water bottles are high-grade, BPA-free, and food-safe. They are a durable and eco-friendly alternative to plastic bottles.

    How do I wash personalised denim bags?

    Our denim bags and caps are machine-washable. We recommend a cold, gentle cycle and washing inside-out to preserve the embroidered name and patches.

    Can I split a bulk pack between boys and girls?

    Yes. Mention the split (e.g., 10 pink/unicorn, 10 blue/space) in the order notes at checkout or send us a quick WhatsApp message after placing your order.

    Do you provide GST invoices for corporate orders?

    Yes. Simply provide your GSTIN and company name in the order notes or email us, and we will issue a formal tax invoice for your business.

    Can I pick up my order from your Ahmedabad studio?

    Self-pickup is available for local Ahmedabad customers. Choose 'Local Pickup' at checkout or WhatsApp us to coordinate a pickup time from South Bopal.

    Can you match gifts to my birthday invitation theme?

    Yes. Send us a photo of your invite on WhatsApp, and we'll suggest hampers, colors, and bag tags that perfectly complement your party aesthetics.

    What is the character limit for names on water bottles?

    We recommend keeping names under 10–12 characters for the best visual look, but we can accommodate longer names by adjusting the font size slightly.

    Are kanjak gifts individually packed?

    Yes. All our kanjak gift sets and hampers arrive individually packed in festive potli bags or themed pouches, ready to be distributed to the girls.

    Do you offer bulk return gifts for baby showers?

    Yes. We have a dedicated range of pastel-themed hampers, customized towels, and mini jars that are perfect as favors for baby arrival or baby shower guests.

    Can I swap items between two different hampers?

    Swap requests are usually possible for bulk orders of 15+. For single orders, hampers come as listed, but you can always add extra items from our shop to your cart.

    Which are your most reliable return gifts for a mix of ages?

    Steel water bottles and themed stationery sets are our 'safest' picks. They are universally useful for children aged 3 to 12 and have the highest utility score.

    Are the plush keychains safe for toddlers?

    Yes, our plush keychains are soft and have securely attached clips. However, we always recommend adult supervision for children under 3 years old.

    Is it safe to pay online on your website?

    Absolutely. We use Razorpay, India's leading payment gateway, which is PCI-DSS compliant. We never store your card details on our servers.

    How do I know my bulk order is confirmed?

    You will receive an automated order confirmation email and a personal WhatsApp message from our team to double-check the delivery date and customisation details.

    What usually comes in a ₹199 stationery return gift set?

    Typically, a themed pouch containing a pencil, eraser, sharpener, and a small ruler or stickers. It's a high-value, practical pack that fits most birthday budgets.

    Are your jute return gift bags reusable?

    Yes! Our jute baskets and bags are premium quality and designed to be reused by kids as lunch bags or toy organizers long after the party is over.

    Why do personalised bulk orders take longer?

    Each name is individually embroidered or printed, and every set is hand-packed to ensure zero errors. This attention to detail takes 3–5 days of production time.

    Do you have special prices for Diwali or Holi bulk gifting?

    Yes. We launch seasonal bulk catalogs for major festivals with tiered pricing. WhatsApp us for the latest festive corporate gifting PDF.

    Can I include a handwritten note with a gift hamper?

    Yes. Mention your message in the 'Gift Note' box at checkout. We will hand-write it on a beautiful card and include it inside the hamper for no extra charge.

    Do your water bottles keep water cold?

    Our double-walled insulated bottles (like the Stanley-style tumblers) keep water cold for 6–12 hours. Standard steel bottles are single-walled and do not provide insulation.

    What sizes are available for personalised denim jackets?

    We stock sizes for ages 2 to 14 years. A detailed size chart is available on the product page to help you pick the perfect fit for your child.

    How do you ensure bulk orders don't get crushed in shipping?

    We use heavy-duty 5-ply corrugated boxes and bubble wrap for every individual hamper. Large bulk orders are often double-boxed to withstand long-distance transit.

    Is it mandatory to give return gifts at a birthday party?

    In Indian birthday culture, return gifts are a standard way to thank guests for their presence and gifts. They serve as a lasting memory of the celebration.

    What are good return gifts for a naming ceremony?

    Small plush toys, personalized pouches, or themed stationery sets work well as they are gentle, meaningful, and appeal to a wide range of family guests.

    Do you have return gifts for adult guests at a kids' party?

    Yes. Our premium jute baskets, insulated tumblers, and glass sippers are very popular as 'thank you' gifts for the parents who accompany the children.

    Can you add 'Thank you for coming' tags to my return gifts?

    Yes. For bulk orders of 20+, we can include custom-printed cardstock tags with the birthday child's name and a 'Thank You' message.

    Do you ship on Sundays or public holidays?

    Our studio is open, but courier partners do not pick up on Sundays or national holidays. Orders placed then are dispatched on the next working day.

    A best-seller is out of stock. When will it return?

    Most items restock within 10–14 days. You can click 'Notify Me' on the product page or WhatsApp us to get an estimated restock date for a specific item.

    Can I choose the patches for my personalised denim bag?

    We curate a set of 3–5 matching patches based on your selected theme (e.g., Space, Rainbow). While we pick the best layout, you can mention specific preferences in the notes.

    Do you offer tax-exempt pricing for registered NGOs?

    Yes. If you have a valid tax exemption certificate, please contact us on WhatsApp before ordering, and we will process your invoice accordingly.

    How much should a 1st birthday return gift cost?

    First birthdays are milestones! Parents often spend ₹400–₹800 per child, picking more premium items like duffle bags or insulated bottles that will last for years.

    Are the pencils in your sets high quality?

    Yes. We source stationery from reliable partners to ensure pencils are break-resistant and erasers actually erase cleanly - they are tools, not just toys.

    Why is bulk shipping not free sometimes?

    Shipping is free for orders placed at website prices. For deep-discounted bulk quotes (where we lower the unit price significantly), we charge shipping at actuals based on weight.

    Are your personalised mugs dishwasher safe?

    Our printed mugs are top-rack dishwasher safe, but we recommend hand-washing with a soft sponge to keep the prints vibrant for a longer time.

    Can you deliver directly to the party venue?

    Yes. Provide the venue address and a local contact person in the shipping details. We'll coordinate with the venue manager to ensure the boxes are received.

    What are the dimensions of your return gift jute baskets?

    Our standard party jute basket is 7x7x4 inches - large enough to fit a water bottle, a small snack, and a stationery set comfortably.

    Are the denim caps one-size-fits-all?

    Yes, they have an adjustable metal buckle at the back, making them suitable for children from age 3 all the way to teenagers (and even some adults!).

    Are these original Disney/Marvel products?

    We sell themed inspired products that capture the look and feel kids love. We do not claim to sell official licensed Disney/Marvel merchandise unless explicitly stated.

    Can I talk to the founder for a very large bulk order?

    Yes. For orders exceeding 200 units, Anushree handles the curation personally. WhatsApp us and request a call-back from the management team.

    Didn't find your answer?

    Our team replies within an hour on WhatsApp during business hours.